Returns
At OURY HOME, we want you to be completely satisfied with your purchase. If for any reason, your linen textiles do not meet your expectations, you are always welcome to return them within 14 days of receiving your order.
Return and Exchange policy FAQ
How do I return?
Visit our returns center http://ouryhome.returnscenter.com
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 14 days from the date of purchase
In unused and resealable condition
In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
Gift cards
Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. Please reach out to us hello@oury-home.com
What are the refund options?
The following refund options are supported:
Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.
My question is not addressed
If you have any queries regarding return or refund, reach out to us at hello@oury-home.com